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2009 Workshops

C2 Dealing with Conflict: the Use of ADR Techniques to Help Facilitate Difficult Conversations
Level: Experienced

This is a one day workshop designed to give experienced facilitators insight into their own conflict management styles and the ability to recognize the conflict styles of their clients. This self awareness to mastery process will assist participants to better prepare for facilitating difficult conversations. The workshop will teach participants techniques used by professional mediators to resolve conflicts and will provide practical tools for adapting those mediation techniques for use in facilitation sessions. Participants will each be provided with a personal conflict style assessment and a Dealing with Conflict Workbook at the workshop.

Presenter:

Kimberly Bain is an IAF Certified Professional Facilitator and has certificates in Conflict Resolution, Mediation and Negotiation. Ms Bain is a Team Facilitation Coach for the Queen’s University School of Business and a Mediation Coach for the Mediation Centre of Southeastern Ontario. Kimberly has an interesting background. At the age of 30 she was appointed Deputy Cabinet Secretary for the Yukon Government, with the distinction of being one of the youngest women to hold a Cabinet Secretary position in the history of the Canadian Public Service. Kimberly also helped set up the cabinet processes for Canada’s newest political jurisdiction, Nunavut. As a facilitator, Kimberly has helped communities, associations and organizations engage in difficult conversations across Canada and abroad by marrying her passion for facilitation with her skills as a mediator.

 

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Tuesday, April 21
8:30 am - 4:30 pm

Presented By:
Kimberly Bain

Session Addresses These IAF Core Competencies:

Plan appropriate group processes

Create and sustain a participatory environment

Guide group to appropriate and useful outcomes

Build and maintain professional knowledge

Model positive professional attitude

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